I arrived in a country where nearly all public infrastructure and most private houses were destroyed. Timor-Leste at that time was a country without a state—a nation where most civil servants had withdrawn. The UN, through the United Nations Transitional Administration in East Timor (UNTAET), was there to fill an empty space. As UN Volunteer District Field Officer, I was the face of the UN administration in the sub-district of Laclo. I was responsible for delivering basic public services. Over time, it quickly became apparent that there was much more to it than that.