Latin America is the region with the most economic inequality in the world. Some 80 per cent of the population work in the informal economy sector, not profiting from basic services like social security programmes. According to the UNDP report, Volunteerism to foster development: concepts and prototypes (2021), 22 per cent do not have access to clean water, 34 per cent do not have an internet connection, and 45 per cent are excluded from financial services, such as bank accounts.

Based in Nyakazi, southern Burundi, Gilbert fulfils a critical community liaison role. He collaborates with local, administrative and judicial authorities across five districts to improve the inclusivity and accessibility of services. He also strengthens the capacity of civil registry and rural land registration agents.