Following the immediate crisis response towards the COVID-19 pandemic, UNV in West and Central Africa has provided concrete support to UN entities and governments in their response plans, proving that UN Volunteers are among the first to respond when crises arise. One year after the first cases of COVID-19 in the region, it is important to take a step back and reflect on the effectiveness of our support. What is the added value of our contribution? How impactful is our engagement? This report highlights the contributions of UN Volunteers to crisis management, reflects upon the regional office's response and outlines a way forward for a comprehensive strategy and modus operandi.