So, what does “move towards more people-centered solutions” mean in practice? The answer is surprisingly straightforward. It resides in the opportunities created for citizens to meaningfully engage in the issues affecting them. The more engagement is secured, the more impactful will development initiatives be. From this perspective, volunteering is perhaps the greatest and most underutilized asset in development assistance today.

The shadow pandemic of violence against women and girls is one of these issues. The World Health Organization (WHO) estimates that about one in three women worldwide have suffered physical and/or sexual violence at some point in their lives. The scourge of gender-based violence (GBV), one of the most ubiquitous human rights violations in the world, is exacerbated during the COVID-19 crisis as traditional prevention and attention mechanisms are inhibited.

Virginia Pérez, Chief of the Child Protection Programme with UNICEF in Bolivia, drew on her past experience as a volunteer with a free phone helpline in Spain that assisted children, recalling the impact it had and how they were able to enter the heart of a family through the phone.

The main goal of the initiative is to facilitate the integration of those who have declared their intention to reject violence, stop fighting and join the social, economic and political life of the country, as well as to promote the understanding of the local population and the reparation of open wounds within the civil society.

"Even before the pandemic, violence against women was one of the most widespread violations of human rights. Since lockdown restrictions, domestic violence has multiplied, spreading across the world in a shadow pandemic, " said Phumzile Mlambo-Ngcuka, Executive Director of UN Women, in a press release.

The commitment of UN Member States to leaving no one behind requires mechanisms that will contribute to the creation and stabilization of peaceful, fair and equal societies. Over the next decade, such mechanisms will prove essential in the realization of the 2030 Agenda and the Sustainable Development Goals, in particular SDG 16, which encompasses promoting the rule of law at national and international levels and ensuring equal access to justice for all.

When reflecting about the aspects of her work which she is most passionate about, Ingrid highlights the direct contact, the ability to engage in sincere communication with women in her community. These exchanges go well beyond the institutional context, as she is enabling women’s voices and facilitating their participation in decisions that affect their lives and communities:

With a presence in 190 countries, UNICEF continues its mandate on protecting children’s rights by being one of the leading UN agencies responding to the humanitarian crisis in Venezuela. Amid the coronavirus pandemic, UNICEF Venezuela – along with UN sister agencies and public and private sector – elaborated a plan that identified the most at-risk communities. Some 189 health facilities, clinics and community health centres in 13 states have been reached among the country so far.

Bolivia: Voluntariado en Acción (V.A. - Volunteers in Action) The platform Voluntariado en Acción, promoted by UNV in Bolivia, emerged in 2015 in response to copious inquiries from people regarding how they could get involved with the UN system. It mobilizes people of different ages, skills and education to achieve common goals.

A year before the global pandemic began, Francisco, who had recently graduated in medicine, was in Roraima facing the migrant emergency which is yet to be resolved. Serving as a UN Youth Volunteer during the first half of the year would teach him a life lesson that changed his perspective.