The new Service Desk consolidates enquiry input channels, including web and email queries, and leverages AI and self-service technologies such as chatbots, to give around-the-clock service to UN partners and those who manage UN Volunteers. External visitors are serviced in three UNV languages – English, French and Spanish, including on the AI interface.

UNV is modifying its systems to make becoming a UN Volunteer and recruiting a UN Volunteer both intuitive and digital savvy. The organization-wide DT project, which is supported by the Government of Germany, represented by the Federal Ministry for Economic Cooperation and Development (BMZ), leads to new organizational capabilities, augmented by frontier technologies such as AI, Big Data and cloud computing. With efficiency gains and real-time engagement with candidates and UN host entities alike, UNV will better respond to the most pressing needs of the UN and its Member States.

Germany is host and strong partner to the United Nations presence in the country. The Federal City of Bonn is home to numerous UN organizations, programmes and offices. Today there are 24 UN institutions based in Bonn, with more than 1,000 members of staff. UNV moved to Bonn in 1996.