Nizar (24), Raymonda (28) and Zeinab (27) serve as UN Youth Volunteers in Water/Irrigation Engineering, assisting with the upgrade of existing irrigation infrastructure. "The project targets the rehabilitation of existing damaged irrigation canals and the transformation of earthen canals to concrete canals," Raymonda explains.

The SDG AI Lab is introducing big data and artificial intelligence into the everyday work of the UN agencies and other development partners. A partnership between the United Nations Volunteers (UNV) programme, UNDP amd the Istanbul International Centre for Private Sector in Development (IICPSD) has faciliated this process.

UNV’s new Unified Volunteering Platform will replace several older volunteer recruitment and management applications. While UVP users will enjoy a number of major policy, process and system improvements, one innovation we are working on is the strategic utilization of Artificial Intelligence (AI).

As a member of the procurement team, Yurii contributes to almost 20 projects. UNDP Ukraine provides procurement support services to the Ministry of Health and the Recovery and Peacebuilding and Democratic Governance Programmes.

Thank you, Mr Associate Administrator, for your introduction and your – and the Administrator’s – commitment to volunteerism and your strong support to the United Nations Volunteers programme. Madame President, Distinguished delegates, Mr Associate Administrator, Ladies and Gentlemen:

In the area of partnership management, previously, our UNV personnel could not rely on a global support system for outreach and intelligence. Thus far, colleagues stored contact details and partner information in Word and Excel files aross the organization. The main avenue for information exchange between different sections and regional offices was e-mail. Through the introduction of our new client relationship management platform, we have changed this.

I was recruited by UNDP in Zimbabwe to provide technical support to the UN Partnership on the Rights of Persons with Disabilities and the Spotlight Initiative on disability-inclusive programming and interventions.

"Like everyone else, I have been watching and reading about the chaos around the world caused by COVID-19 and I really wanted to do something to help the community here fight this pandemic," reveals Catherine. "I saw that there was a shortage of face masks. I love sewing and the idea dawned on me that I could actually make some here," she adds.

The new Service Desk consolidates enquiry input channels, including web and email queries, and leverages AI and self-service technologies such as chatbots, to give around-the-clock service to UN partners and those who manage UN Volunteers. External visitors are serviced in three UNV languages – English, French and Spanish, including on the AI interface.

The Human Development Report 2019 titled ‘Beyond income, beyond averages, beyond today: Inequalities in human development in the 21st Century’ will be the centre of discussion at GIZ tomorrow. The global launch of the report was in Colombia in December. The co-organized event between GIZ, United Nations Volunteers (UNV) and the Human Development Report Office, will be the first launch in an outreach tour in Europe.