Saima Mohammad works as an Associate Public Health Officer for UNHCR in the North-East of Jordan, near the Syrian border. Approximately 50,000 refugees, mostly women and children, are residing in Rukban camp without access to any other health facility than the local clinic. Every morning, Saima travels almost three hours from her office in Ruwaished to Rukban, driving through sensitive military posts on a partially-paved road. In this desert area, no facility or shop are to be seen for kilometres.

There are different interpretations of the concept of volunteering across cultures and regions, and this is equally true within Arab countries. When a wealthy citizen reacts to a natural disaster by offering to contribute money, or makes donations of blankets and food to the people affected by the disaster, this is often seen as voluntary and therefore volunteerism. Charity is a vital component of humanitarian assistance, but it is not volunteerism.